A Fundamental Contradiction: the business model does not fit midwifery values

“Midwifery is beset with problems at present and, as we seek to deal with each crisis, there is no time to look at the source of the problems. As I am a retired academic and no longer practicing, thanks to a set-to with our statutory body which I will not go into, I have time and feel the need to stand back a bit and to look at this.”

Note from Sara: for the first time ever, I am featuring a guest post in the shape of this article which has been written by Professor Emerita of Midwifery Mavis Kirkham. This article has also been published in Midwifery Matters and, with thanks to the Association of Radical Midwives, I am delighted to be sharing it on my website as well in the hope of it reaching as large an audience as possible. Back to Mavis…

It seems to me that there is a clash of values. Midwifery is rooted in relationships and a tradition of generosity, which research and long experience has shown to have excellent clinical and social outcomes. Most women can birth well if they are surrounded by people who value them, listen to them and nurture their self-confidence.  The NHS is now run on a commercial model: the imperative being to get more for less input. In industrial terms this is called efficiency: maximum productivity for minimum cost. In any other context it is seen as meanness.

Centralisation

Maternity services have been centralised into large hospitals. Applying principles seen as ‘sound’ in business terms, units have been closed which would have been seen as large ten years ago. Centralisation produces economies of scale or more output for less input and in maternity care the main input is staffing So midwives are part of a large body of staff who can be moved wherever they are needed and the traditional ebb and flow of smaller scale units is ironed out to a situation where staff permanently feel they are working flat out. This is reputed to be a very efficient way to run a factory based on a production line; but we are dealing with people.

So many studies have shown that women feel they are on a conveyor belt, which they see as synonymous with not being treated as a human being. Midwives feel they are treated as a cog in a machine and not as people. Midwives value relationships with their clients and with colleagues, so that trust can develop and the bigger the unit and the more staff are moved about the more relationships are fragmented. So trust does not develop and fear flourishes in the absence of trust.

Control and standardisation

If a large organisation is to be run for maximum efficiency management control is required to monitor and ensure that efficiency. Midwives cannot be trusted to do midwifery or to decide a woman’s care in response to her needs as this might lead to care being given beyond the ‘efficient’ norm. Thus standardisation is required

Standardisation requires care to be defined as a series of tasks which can be monitored rather than a continuing supportive relationship. If the required tasks are performed then women can logically be neglected between tasks and the midwife’s attention given to other women, even when they are feel most vulnerable in labour. Defining labour care as a series of standardised tasks makes it possible to give midwives such heavy workloads that they cannot give individualised care, especially as such care is required to be thoroughly, time-consumingly justified. Standardisation is justified as preventing really bad care but it also prevents really good care from being the norm; though many midwives strive to give good care, often at great cost to themselves. This approach is often described as being evidence-based, but research deals with the general, never stating what an individual needs and much evidence is based on a consensus of those thoroughly versed in cost-saving.

Ironically, a considerable bureaucracy is needed to monitor the efficiency of a large organisation, so costs rise, which leads to further cuts to keep costs under control. Such cuts are seldom to the bureaucracy, which is seen as essential.

Staffing

These pressures damage midwives, as individuals and as a workforce. We have plenty of research on this. Lack of occupational autonomy distresses midwives (Sandall 1998). Midwives leave because they cannot give the care they would wish to give (RCM 2016, Ball et al 2002), which leads to less staff which puts further pressure on those who remain and this leads others to leave. As this vicious circle produces job vacancies, the opportunity is often taken to reduce jobs and thereby save resources. Outside London, I am not sure whether the problem is a shortage of midwives or a shortage of midwifery posts.

With increasing financial pressures, specialist posts are cut back. This removes midwives who have found their niche and built up expertise and a degree of autonomy in a specialist role and moves them back onto the conveyor belt where they are more likely to leave. It also reduces the help available to mothers.

Commodification and Technology

The commercial model is about selling products. With the pressures of cuts to the NHS, this means that parts of the service which can be identified become separate products. Thus NHS antenatal classes in many places have been cut to the extent that women have to pay for them outside the NHS. “Special” antenatal classes, such as hypnobirthing, often have to be paid for. NHS midwives cannot give continuing support to childbearing women, so they employ doulas. Breastfeeding support is available, at a price.

This commodification of what was once seen as midwifery care provides a safe, if commercially vulnerable, haven for a few midwives and other workers. But it discriminates heavily against those who cannot afford the extras. It also prevents integration of services and continuity of carer.

On a larger scale, there are massive pressures from the producers of technical products. We still use electronic fetal heart monitors in many circumstances where research has shown they do not help and may hinder women in labour. Commercial pressures and the value our society places upon technology have created a real fear of not using all the technology available. Yet this can have damaging results for individuals and can greatly increase costs, as with increased caesarean rates with EFM (Nelson et al 2016), and that money has to be saved elsewhere.

The status which comes with technology may be one reason why midwives have embraced so many additional, technical tasks over the years. Thus a cloak of technology is cast over a very basic human service and midwives come to be seen as skilled technicians who are “checking not listening” (Kirkham et al 2002) to women. We cannot do everything, though we try hard, and basic supportive care fades in significance or moves into the role of the doula or support worker. Thus we neglect what research shows works best.

Insurance

Insurance is probably the ultimate example of a product so well marketed that it appears unethical not to have it. Yet its main beneficiaries are the insurance companies. Once insurance is required for practitioners, the insurance companies can control clinical practice. In the USA, managed care is packaged and defined by insurance companies. In this country the conditions of insurance determine who can receive care from independent midwives, thus excluding many women who seek independent midwives because their find themselves damaged by previous NHS care. And, if regulators decide that insurance is insufficient, care can be removed from women as happened here recently (NMC 2017)

Above all, this system is unjust. If a child needs special care, that care should be available because the child needs it, not if it can be funded because someone can be blamed. No fault compensation works in New Zealand. New Zealand midwives do not understand the problems with insurance here because, once liability for the care of a child is removed, the cost of clinical negligence insurance is manageable for them.

As well as being unjust, insurance is horrendously expensive, accounting for a high proportion of the cost of each NHS birth. How can clinicians provide an economic service if they have to carry this massive cost?

Midwifery values

Midwifery is grounded in relationships and works best where midwives have trusting relationships with clients and colleagues. To achieve this we need a degree of professional autonomy and continuity in our relationships with clients and colleagues. Present values of fragmentation and management control thwart these relationships. Midwives’ professional commitments to their clients simply leads to their exploitation in the context of commercial values. This is shown where so many work extra unpaid hours rather than abandon vulnerable women.

Trapped in this contradiction between their professional values and those of their employers, NHS midwives are torn apart. They continue trying to do the impossible. Their leaders speak the rhetoric of midwifery while clinical midwives work within the reality of a service aiming for maximum efficiency. They see the needs of the clients but their workload is such that they cannot respond to these needs. This is not a healthy way to live. It damages midwives, makes the most rewarding job in the world highly frustrating and is not acknowledged as a problem.

Care and its impact

Midwifery is a public service which can have a long term impact on the lives of families. This is achieved through care – showing how to change a nappy or modelling for women who have only interacted with adults the ways in which they can relate to a tiny, totally dependent baby, or just providing approval and safe space for them to get to know their babies. In Meg Taylor’s words:

..the midwife metaphorically holds the mother so she can both literally and metaphorically hold her baby. It is obvious that when women are in labour they need a high level of care and attention, but I think a particular quality of attention continues to be required in the postnatal period .. [thus] .. providing this kind of holding. (Taylor 2010; 235).

In providing such holding, the midwife models the generous, loving care which makes its recipient feel safe. This crucial holding is not possible where care is fragmented, labour care is divided into a series of monitoring tasks and postnatal support is minimised and thereby seen as efficient. Where care is fragmented, the midwife’s attention is on the task in hand not the individual mother and the long term value of the midwife-mother relationship can be lost.

If midwifes are to model trusting relationships and provide empathetic care, they need to receive such care themselves and be trusted in their role. This is not experience of most NHS midwives and may become less likely as we lose the role of supervisor of midwives.

The future

Tight control and penny pinching may work in business, though some experts dispute this, but a different ethic is required for public services (Jacobs 1992). Addressing only short term, easily measurable outcomes is not a commitment to the next generation.

A society based on commercial values neglects care at its peril. This can be seen in many areas of life (Fraser 2016, Ehrenreich and Hochschild 2002) but nowhere is this clearer than at the beginning of life. This is especially clear as birth is something that most women can do supremely well if they are trusted and supported and a good start in life has positive outcomes throughout the life of a family.

Alongside the contradiction between the values of business and those of midwifery lies the further irony that, for most women, midwifery care has excellent outcomes and may well be cheaper than heavily managed hospital care (Schroeder et al 2016).

In supporting normal birth, working in primary health and strengthening family ties (ICM 2005), midwifery provides a sustainable service and can be seen as a “truly ecological and socially responsible profession” (Davies et al 2011 p2). Yet so much that midwives are required to do flies in the face of this. We hear midwives being criticised because they lack resilience. I think it is far more useful to see our current dilemmas as manifestations of a fundamental clash of values and the logic which follows from those values, rather than blaming the individuals who suffer theses contradictions. The logic of business and the logic of caring represent a fundamental contradiction that lies at the very heart of our maternity services.

Mavis Kirkham is Midwifery Professor Emerita at Sheffield Hallam University. She worked continuously as a midwife researcher and a clinical midwife for forty years and published widely, retiring from clinical practice in 2015. She is currently collecting freebirthing stories.

Original author’s note: I would like to thank Anna Fielder for her constructive comments on an earlier draft of this article.

This article was first published by the Association of Raical Midwives – because midwifery matters!

References

Ball L, Curtis P and Kirkham M (2002) Why Do Midwives Leave?  London, Royal College of Midwives.
Davies L, Daellenbach R and Kensington M eds (2011) Sustainability, Midwifery and Birth London, Routledge
Ehrenreich B and Hochschild AR (2002) Global Woman (2002) London, Granta.
Fraser N (2016) Contradictions of Capital and Care. New Left Review 100 July/Aug; 99-117
International Confederation of Midwives (2005) Definition of a Midwife. The Hague, ICM
Jacobs J (1992) Systems of Survival. A dialogue on the moral foundations of commerce and politics. London, Hodder and Stoughton.
Kirkham M, Morgan RM and Davies C (2006) Why Midwives Stay London, Department of Health and University of Sheffield.
Kirkham M, Stapleton H, Thomas G and Curtis P (2002) ‘Checking not listening: how midwives cope.’ British Journal of Midwifery 10, 7: 447-450
Nelson K, Sartwell T and Rouse D (2016). Electronic fetal monitoring, cerebral palsy, and caesarean section: assumptions versus evidence. BMJ 2016;355:i6405 doi: 10.1136/bmj.i6405
Nursing and Midwifery Council (2017) Indemnity Scheme for IMUK members is inadequate.. London, NMC
Royal College of Midwives (2016) Why Midwives Leave – Revisited. London, RCM.
Sandal J (1998) Occupational burnout in midwives: new ways of working and the relationship between occupational factors and psychological health and wellbeing. Risk, Decision and Policy 3;213-232
Schroeder L, Patel M, Keeler M and MacFarlane A (2016) The economic costs of intrapartum care in Tower Hamlets. A comparison between the cost of birth in a freestanding midwifery unit and hospital for women at low risk of obstetric complications. Midwifery 45, November.
Taylor M (2010) The midwife as container. In Kirkham M Ed. The Midwife-Mother Relationship. Second Edition  Basingstoke, Macmillan.

 

photo credit: Becky Reed. This photo is taken from Birth in Focus: Stories and Photos to Inform, Educate and Inspire, which you can read more about here.

3 comments for “A Fundamental Contradiction: the business model does not fit midwifery values

  1. Sue
    March 13, 2017 at 12:20 pm

    It can do – check out the book Reinventing Organisations where the author introduces Teal Organisations and cites as an example a community care company in Europe who is doing things differently providing great community care AND running a growing profitable business. We need to change our definition of what a successful business is and how it is measured.

  2. Michaela
    March 14, 2017 at 10:40 pm

    I will be happy to share my freebirth 3 months ago (supported by Croydon midwives)

  3. March 15, 2017 at 12:02 am

    I can so relate to your words Mavis, and it once again reassures me that I’m not crazy and I did the right thing last year.

    I left midwifery practice in March 2013, after 25 years as a midwife, the latter eight in New Zealand (we worked together on the ‘Why do Midwives Stay’ report in 2004 you may recall?). I absolutely felt the difference due to ACC there, as you relate to.

    For a variety of reasons I chose to start a RtP course in 2016, having not worked clinically in the NHS for around 15 years. I completed the three weeks at University, and was already frequently aghast at much of the generic information that was being imparted, reams and reams of defensiveness, but the one 12 hour night I did in a horrendously busy delivery suite left me feeling like a frightened rabbit in the headlights. I was unprepared for, and horrified at, what I felt were immense changes in ‘care’ given to birthing women since I’d left UK, and knew without a shadow of a doubt that what I witnessed was not something I wanted to be complicit with. I’ve since been assured there’s still lots of wonderful midwifery care being practiced all over UK – and I really hope that’s true. My experience left me traumatised for myself and my passion for midwifery care, but mostly for the experiences that women and student midwives were/are receiving. Conveyor belt care may be seen as ‘efficient’, but will have immense cost on many women that will mostly go unseen by the powers that be. As you say, you need to be out of it to be able to reflect effectively on the challenges the profession is facing 🙁

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